The international standard ISO 9001:2015 sets requirements for the development and implementation of an effective Quality Management System.
The quality management system ensures improvement of existing processes as well as the possibility of the company providing its services according to the requirements of its customers and the provisions of national legislation. ISO 9001:2008 is based on eight principles: Customer orientation; Leadership; Inclusion of staff; Process approach; System approach to management; Business Improvement; The decisions that are made are based on facts; Mutually beneficial cooperation with suppliers.
ISO 9001:2008 inspires confidence in investors at the national and international level, showing the commitment of Tilcom OOD to the quality of the services and products it offers.